Terms & conditions
Our products
Conditions of sale
Our products are curated in Amsterdam and sourced all over Europe. Each product is sourced with care, to ensure the best quality.
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Please note that items can have some minor signs of use, giving that they're vintage.
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For special requirements, such as large quantities or sourcing on request, please contact info@elenletort.com
Orders for in-stock products are shipped within 2-3 business days from our studio in Amsterdam, The Netherlands.
Our shipments are packed with great care to ensure a safe arrival to their destination. We also use recyclable packaging materials in order to reduce our environmental impact.
We calculate shipping rates according to the number of items in your order and your delivery address. Our courier is DHL, who provides excellent service in most countries around the globe. Time of arrival depends on your country, however you will receive information about the estimated time of arrival of your package.
Please note that shipments outside the EU may be subject to import duties and taxes, which are the sole responsibility of the recipient.
All sales are final. Shipments are insured for the value of the products, so we guarantee that you will receive a product in the vintage state that was described. In the rare case your package arrives damaged, or there is a problem with the received product, please contact us within 48 hours of receiving it, providing photos of it. We will do our best to solve your issue.